Due to the nature of beauty and personal care products, we do not accept returns or exchanges once the product is opened or used.
Returns & Replacements
Returns are accepted only if:
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- The product is damaged
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- The wrong item is delivered
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- Items are missing from the order
You must contact us within 24 hours of delivery with order details and clear photos/videos.
Non-Returnable Items
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- Opened or used products
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- Sale/discounted items
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- Free gifts or promotional products
Refunds
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- Approved refunds are processed within 5–7 business days
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- Refunds are issued to the original payment method
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- Shipping charges are non-refundable
Cancellations
Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.
Allergic Reactions
Please do a patch test before use. Refunds are not applicable for allergic reactions or personal sensitivity.
Contact Us
For support, contact:
jooliebeauty@gmail.com
